Wagner Communications

Wagner Communications has continually provided Telephone Answering Service solutions utilizing the latest in messaging technology coupled with an experienced and courteous staff of professionals.

How We Serve You

How We Serve You

We recognize that having even the most advanced technology and equipment does not ensure success. Without great people, our equipment is worthless. Our people are are most valuable asset!

Over the past decade, the Wagner name has become synonymous with quality in the telemessaging industry. Our dedicated staff of telemessaging specialists has brought the concept of customer service to a new level. We understand that when your phone rings, the caller isn’t calling Wagner Communications, they are calling you. We give your caller the undivided attention he expects and deserves. We act as an extension of your staff. Your callers will not know that they are speaking with “the answering service” unless you want them to.

Our professional, courteous telephone receptionists take a true interest in the satisfaction and success of each one of our clients. Matched with our state-of-the-art systems, wireless and internet technologies, our service has survived the test of time.

  • FACT: Our low employee turnover benefits you! By having the same individuals answering your calls day after day, your regular callers will recognize our telemessaging specialists as members of your own staff. The more familiar we are with your callers, the more efficiently we handle your calls.
  • FACT: You can’t be in all places at once. Whether you’re sneaking out for 9 holes, out of town on business, or just home for the evening, rest assured that your calls will be handled professionally by our experienced staff.
  • FACT: At Wagner Communications, you are in control. Our flexibility allows you to forward your calls to us whenever you need. After-hours, at lunchtime, for the Tuesday morning staff meeting, or round-the-clock. We are ready to serve you!

Services

Specially Trained Operators

  1. Thoughtful, capable and medically-literate operators.
  2. High ratio of operators to clients.
  3. All calls are answered promptly and professionally.
  4. Ongoing In-Service is used to introduce new clients and to reinforce policy & procedures.
  5. One-on-one orientation for all new operators.

Individual Attention to Each Client's Needs

  1. All accounts are programmed according to our client’s specifications.
  2. We work closely with you and your office to ensure a smooth transition to our service.

Custom Designed Computerized Telephone Answering Service System

  1. Assures rapid processing of all incoming calls.
  2. Assures rapid delivery and dispatch of all messages.
  3. Permits custom designed accounts and message forms.
  4. Generates detailed reports on client usage and operator performance.

Policy And Procedures

  1. All Policies and Procedures are documented in Employee Manuals.
  2. Clearly written policies assure consistent call management.

Emergency Preparedness

  1. An uninterruptible power source (UPS) protects all messages, data and our Operating system.
  2. An automatic emergency generator is in place in the event of a prolonged power failure.
  3. Redundant telephone company and internet connectivity.
  4. Co-Locations and Remote Operators at the ready in case of site evacuation.
  5. Disaster Recovery Procedures are documented and practiced.

HIPAA Compliance

  1. We have been a paperless answering service for 20 years.
  2. We operate in a HIPAA/HiTrust Compliant Environment.
  3. Our operating system is HIPAA/HiTrust Compliant.
  4. Our messages are encrypted and stored for 8 years.
  5. We require Business Associates Agreements from all of our clients.
  6. As part of new staff orientation HIPAA Training is done tested and retested yearly.
  7. All dispatching must be HIPAA/HiTrust compliant.
  8. We are on Track for third party SOC II HIPAA/HiTrust Certification.

  1. Thoughtful, capable and medically-literate operators.
  2. High ratio of operators to clients.
  3. All calls are answered promptly and professionally.
  4. Ongoing In-Service is used to introduce new clients and to reinforce policy & procedures.
  5. One-on-one orientation for all new operators.

  1. All accounts are programmed according to our client’s specifications.
  2. We work closely with you and your office to ensure a smooth transition to our service.

  1. Assures rapid processing of all incoming calls.
  2. Assures rapid delivery and dispatch of all messages.
  3. Permits custom designed accounts and message forms.
  4. Generates detailed reports on client usage and operator performance.

  1. All Policies and Procedures are documented in Employee Manuals.
  2. Clearly written policies assure consistent call management.

  1. An uninterruptible power source (UPS) protects all messages, data and our Operating system.
  2. An automatic emergency generator is in place in the event of a prolonged power failure.
  3. Redundant telephone company and internet connectivity.
  4. Co-Locations and Remote Operators at the ready in case of site evacuation.
  5. Disaster Recovery Procedures are documented and practiced.

  1. We have been a paperless answering service for 20 years.
  2. We operate in a HIPAA/HiTrust Compliant Environment.
  3. Our operating system is HIPAA/HiTrust Compliant.
  4. Our messages are encrypted and stored for 8 years.
  5. We require Business Associates Agreements from all of our clients.
  6. As part of new staff orientation HIPAA Training is done tested and retested yearly.
  7. All dispatching must be HIPAA/HiTrust compliant.
  8. We are on Track for third party SOC II HIPAA/HiTrust Certification.

Testimonials

  • “Everyone is EXCELLENT!! It is very hard to know everything about our business, but your staff handles my calls like they work for me!” David Donaldson, Vancouver, Washington
  • “Repeating a phone number after taking it is a nice addition. Keep up the good work!” Carla Snell, Danville, IL
  • “Very professional! Keep up the good work!” McCann Chiropractic
  • “The agents are always very courteous and friendly. It is always nice to talk with them.” Charlie Havens, Chicago, IL
  • “Wonderful job to all who have taken our calls and great job in dispatching. All of you make our job easier. Thanks!” The Bob’s Road Services guys
  • “Considering the type of emergency, unusual and stressful calls that our agency receives, the agents do a fantastic job.” Michelle Davison, Sexual Assault Services
  • “I’m very happy with your service. I would recommend you to anyone!” Maxcard, Inc.
  • “Five stars to you!” Mark Powell, Midwest Electric
  • “Since changing to your service, we have had a very noticeable improvement in timeliness, completeness and promptness of messages.” Dianna Moody, Provena Home Health
  • “Great job! All agents are knowledgeable and courteous. Thank you.” Dale Copenhaver, Jefferson City, MO

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Contact

Wagner Communications, Inc.
7456 S State Rd Suite 206,
Chicago, IL 60638

Telephone: 217-446-7243
Toll Free: 866-443-4973
Fax: 217-443-4973
Email: [email protected]